What tools does everyone use to digest market intelligence on competitors? We have been perusing social listening tools to help us listen to feedback on public review sites, and the options seem rather endless.
Crayon and Klue are worth looking at too. They're more purpose built for CI rather than general social listening.
Crayon is great. Also use the Social Studio package within Salesforce.
Quid just merged with the social listening too NetBase. Watch for a compelling offering to come out of that...